I design where it's complicated and lead teams that ship clarity.
Currently I'm head of design for the Core Experiences platform team, the team that makes Gusto feel like one connected experience instead of a bunch of separate tools. Right now that means bringing AI into the product. Before Gusto I spent five years at Etsy on another platform team, focused on seller tools: inventory, shipping, payments.
I started out my career writing code, and twenty years later I still haven't fully left the editor! I pay attention to the things between the things, especially process, communication, and the stuff that makes teams actually work.
Recently
- Surfaces, Capabilities, and Extensions David Hoang on platform design as layers
- The Coherence Premium JA Westenberg on why orgs fragment as they scale
- Make Something Heavy Anu Atluru on why frictionless creation leads to weightless rewards
- The Six Loops Zoe Scaman on the AI discourse we're stuck in
Yours in radical softness,
Jess