I design where it's complicated and lead teams that ship clarity.
I lead design for Core Experiences at Gusto, the platform team that makes the product feel like one connected experience instead of a bunch of separate tools. Right now that means bringing AI into the product. Before Gusto I spent five years at Etsy on another platform team, focused on seller tools: inventory, shipping, payments.
I started out my career writing code, and twenty years later I still haven't fully left the editor! I pay attention to the things between the things, especially process, communication, and the stuff that makes teams actually work.
Recently
- Surfaces, Capabilities, and Extensions David Hoang on platform design as layers
- The Coherence Premium JA Westenberg on why orgs fragment as they scale
Yours in radical softness,