I design how teams ship, from the platform to the people.

Right now I'm head of design for the Core Experiences platform team at Gusto, where I look after the infrastructure that powers the employer and employee experience. Before that I spent five years at Etsy leading seller tools, and before that I worked across marketplaces, platforms, and agencies, always on the systems underneath the product.

I started out my career writing code, and twenty years later I still haven't fully left the editor! I pay attention to the things between the things — especially process, communication, and the stuff that makes teams actually work.

Experiments in failure and rejection On impostor syndrome, career valleys, and building your own definition of success. Writing a new chapter

Recently

Yours in radical softness,

Jess