I lead design teams that shape product direction.

I pay attention to the things between the things, like whether people on a team feel heard, how groups work together (or don't), and where the seams start to show in the product. I notice when people say they agree but don't, and I ask the questions that bring it into the open. I help the team pick a finish line and work back from it. Context splinters a little every day, and I notice where and bring everyone back to the same page.

My favorite part of the job is working things out with my design team. Pairing on a problem, debating designs in Figma, shipping a prototype to see if an idea holds up (and sometimes finding out it doesn't), building Claude skills together, figuring out how to tell the story so stakeholders buy in. Once we set a direction, I trust the team to shape how we get there. I judge the quality of our work by what we made better or easier for customers.