I design where it's complicated and lead teams that ship clarity.

Currently I'm head of design for the Core Experiences platform team, the team that makes Gusto feel like one connected experience instead of a bunch of separate tools. Right now that means bringing AI into the product. Before Gusto I spent five years at Etsy on another platform team, focused on seller tools: inventory, shipping, payments.

I started out my career writing code, and twenty years later I still haven't fully left the editor! I pay attention to the things between the things, especially process, communication, and the stuff that makes teams actually work.

Experiments in failure and rejection On impostor syndrome, career valleys, and building your own definition of success. Writing a new chapter

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Yours in radical softness,

Jess